Shipping policy

Welcome to Smart Living Store. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times vary depending on your location and product availability.

Estimated Delivery Times

United States: 7–15 business days
Canada: 8–18 business days
Europe: 7–20 business days
Australia & New Zealand: 8–20 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or high shipping demand.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take a few days to update after shipment.

Multiple Packages

Since we work with multiple suppliers and warehouses, items ordered together may arrive in separate packages and at different times.

Customs, Duties & Taxes

International customers may be responsible for customs fees, import duties, or taxes charged by their country. These charges are not included in our product prices or shipping fees.

Incorrect Address Information

Please ensure your shipping address is accurate before placing your order. Smart Living Store is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us and we will do our best to assist you in resolving the issue with the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you with a replacement or refund.